The gbeje app has suddenly stopped working or won't open — what should I do?

If the app won't open, start by restarting your phone. If that doesn't help, try the steps below: Update the app: Download the latest version from the Play Store or directly from the gbeje website. Older versions may not work properly. Clear Cache: Go to Settings > Apps > gbeje > Storage > Clear Cache on your phone. Check Your Internet: Check your internet connection — try switching between mobile data and WiFi. Reinstall: Uninstalling and reinstalling the app fixes most issues. If the problem persists Help Center Let us know with a screenshot.

How do I change my account name or phone number?

To update personal information on your gbeje account, some details can be changed directly in Profile Settings. However, sensitive information like your name or mobile number requires verification. Email or Notification Preferences: Can be changed directly from Profile > Settings. Name or date of birth: Help Center Get in touch. Changes can be made by presenting your NID or birth registration certificate. Mobile Number: OTP verification on the new number and confirmation from the old number are required. Please open a support ticket. This verification process is in place for your security, to ensure no one else can change your account details.

Player Protection Mental Health Family awareness

Gbeje's Responsible Gaming –
Fun, not burden

Gbeje believes gaming should be a source of joy, not stress. Responsible play isn't just about protecting yourself — it's also a commitment to your family and the people you care about.

Need help? Talk to us now

gbeje's Responsible Gaming Commitment

Self-Limit Users68%

Taking timely breaks82%

Playing Within Budget75%

Fewer than 3 days a week59%

* Based on information voluntarily provided by gbeje members

What is responsible gaming and why does it matter?

Responsible gaming means playing on your own terms – being able to stop whenever you want, setting your own spending limits, and playing for fun, not to chase losses.

To help every gbeje member stay in control, we've built several free tools — from self-limits to account suspension options. You can set everything exactly the way you want it.

Many people in Bangladesh enjoy online gaming and betting for entertainment, but it can sometimes turn into a habit. Recognizing that moment is the first step toward responsible play.

gbeje's Commitment: We want every member to play happy and leave happy. If you ever run into trouble, we're always here for you.

Play for entertainment

Make the fun the point — not the wins or losses.

Set a Budget

Only play with money you can afford to lose.

Stick to a Schedule

Set a limit on how long you play per session.

Take a Break

Stop if you're feeling tired or stressed.

Gbeje's Protection Tools

Five free tools from gbeje to help you stay in control of your gaming

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately; increasing one requires a 72-hour waiting period.

Available in Account Settings

Bet Limit

Set a maximum stake per bet. This limit will apply automatically to every game or Sports event.

Set in the game lobby

Time Limit

Set a daily limit on how long you play. When your time is up, gbeje will notify you and end your session.

In Profile Settings

Cooling-Off Period

Temporarily suspend your account for anywhere between 24 hours and 30 days. During this period, no bets can be placed and no deposits can be made.

From the Help Center

Permanent closure

If you feel you need a permanent break, gbeje gives you the option to permanently close your account. It's completely free.

Contact Support

Loss Limit

Set a maximum daily or weekly loss limit. Once you reach that limit, betting will automatically be stopped.

In Account Settings

Recognize the Warning Signs

If you recognize any of the signs below in yourself, it's time to seek help. That's not weakness — knowing yourself well enough to ask is an act of courage.

You're betting more to try to win back what you've lost.
You're spending beyond the budget you set aside for gaming.
You're hiding your gaming from family or friends.
Feeling restless or irritable when you're not playing.
Gaming is taking time away from work, studies, or family.
Playing to relieve stress or improve your mood.
You want to stop, but you can't.

gbeje is here for you in a crisis

If you recognize any of the signs above, don't blame yourself. Reach out to gbeje's Help Center — support is free and completely confidential.

Check In With Yourself

A simple self-assessment – answer honestly about your own gaming habits.

Question 1/3: How many days in the past week have you placed bets on gbeje?

1–2 days 3–4 days Every day or nearly every day

You're in good shape!
Your gaming habits seem to be under control. Still, setting self-limits is always a good practice.

It's worth being a little careful.
Some of your answers are a little concerning. gbeje's Help Center Have a conversation.

How to Set Self-Limits

Set your gaming limits in just a few simple steps:

Log in to your account

Open the gbeje website or app and log in to your account.

Click on the profile icon

Tap your profile icon in the top right corner.

Go to the "Responsible Gaming" section

Go to the Settings menu and select "Responsible Gaming".

Choose your preferred limit

Deposit, bet, time, or loss limits – set whichever ones you need.

Confirm

Verify with OTP and your limit goes live immediately.

10 Tips for Healthy Gaming Habits

Set a fixed monthly entertainment budget and stick to it.
Never bet with money you can't afford to lose.
Never play when you're angry, upset, or under the influence.
Decide how long you'll play before each session starts.
Losses happen — stop chasing money you've already lost.
Stay connected with family and friends.
Spend time on hobbies and activities outside of gaming.
Take a break when you're tired – come back the next day with a fresh mind.
Save a portion of your winnings instead of putting it all back in.
If something feels wrong, don't hide it – talk to gbeje or someone you trust.

How gbeje ensures responsible play

Through technology and human support, gbeje keeps every member safe

Age verification

No one under 18 may use gbeje. Age is strictly verified during registration and KYC.

Automatic Alerts

When unusual betting patterns are detected, the gbeje system automatically sends an alert to the member.

Expert Help

Gbeje's trained support team is ready to provide sensitive, compassionate assistance for gaming-related concerns.

Complete Confidentiality

Any request for responsible gaming support is completely confidential. No one will know.

Personal Report

View your gaming history and spending details from your account – and analyze them yourself.

Information for families

If you think a family member may be struggling, you can reach out to gbeje support on their behalf.

Don't go through a crisis alone

Gaming problems can be hard to face alone. There's no shame in it — it's a real issue, and real help exists. gbeje's Help Center is always open.

Live Chat Support

Instant help at the Help Center

Email Support

support@gbeje.com

Visit the Help Center

Free · Confidential · In Bengali

FAQ

Common Questions About the App & Account

If the app won't open, start by restarting your phone. If that doesn't help, try the steps below:

Update the app: Download the latest version from the Play Store or directly from the gbeje website. Older versions may not work properly.
Clear Cache: Go to Settings > Apps > gbeje > Storage > Clear Cache on your phone.
Check Your Internet: Check your internet connection — try switching between mobile data and WiFi.
Reinstall: Uninstalling and reinstalling the app fixes most issues.

If the problem persists Help Center Let us know with a screenshot.

To update personal information on your gbeje account, some details can be changed directly in Profile Settings. However, sensitive information like your name or mobile number requires verification.

Email or Notification Preferences: Can be changed directly from Profile > Settings.
Name or date of birth: Help Center Get in touch. Changes can be made by presenting your NID or birth registration certificate.
Mobile Number: OTP verification on the new number and confirmation from the old number are required. Please open a support ticket.

This verification process is in place for your security, to ensure no one else can change your account details.